Welcome to Lotus Mom & Baby Care. We provide professional prenatal massage, postnatal massage, baby massage care, and relaxation massage services for women and children in Bengaluru. Our services are designed with a focus on comfort, hygiene, safety, personalized care, and convenience at home.

By using our website, contacting us, booking a service, or engaging with our services, you agree to the terms outlined below.

1. Refund & Cancellation Policy

At Lotus Mom & Baby Care, we aim to provide reliable and personalized services. Since our services involve scheduling trained professionals and travel to the customer's location, bookings and cancellations are subject to the following terms.

Customers are requested to provide accurate information while booking, including the service required, preferred date and time, location, and relevant information necessary for providing the service.

A booking may be cancelled or rescheduled by contacting us as early as possible. Cancellation or rescheduling requests made sufficiently in advance may be accommodated based on availability.

If a customer cancels a confirmed appointment at short notice, fails to be available at the agreed location, or prevents the service provider from completing the scheduled session, the booking amount may be non-refundable, subject to the circumstances and applicable law.

If Lotus Mom & Baby Care is unable to provide a confirmed service due to unavoidable circumstances, operational issues, or service-provider availability, we may offer an alternative appointment or applicable refund.

Refunds, where approved, will generally be processed through the original payment method or another mutually agreed payment method. Processing time may depend on the payment provider or banking institution.

Any promotional offer, package, advance payment, or discounted booking may have specific cancellation or refund conditions communicated at the time of booking.

For refund or cancellation-related queries, customers can contact us at Lotusmomm@gmail.com or +91 9916157948.

2. Terms & Conditions

Lotus Mom & Baby Care provides home-based wellness and massage services for mothers, babies, women, and children. By booking or using our services, customers agree to provide correct and complete information required for service delivery.
The customer is responsible for informing Lotus Mom & Baby Care before the session about any relevant medical condition, pregnancy-related concern, allergy, injury, medication, discomfort, or other circumstance that may affect the suitability of the service.

Our massage and wellness services are intended for relaxation, comfort, and general wellness. They are not a substitute for medical diagnosis, medical treatment, emergency care, or professional medical advice. Customers should consult their doctor or qualified healthcare professional whenever they have concerns regarding whether a massage or wellness service is appropriate for them or their baby.

For prenatal, postnatal, and baby services, the customer's safety and comfort remain important considerations. Lotus Mom & Baby Care may decline, modify, postpone, or discontinue a session if the service provider believes that continuing may be inappropriate or unsafe based on the information available.

Customers are expected to provide a clean, safe, and suitable environment for the service provider. The customer should also ensure that babies and children receiving services are supervised by a parent or responsible adult.

Service timings are subject to availability. Delays may occasionally occur because of traffic, weather, previous appointments, or other circumstances beyond our reasonable control.

Lotus Mom & Baby Care reserves the right to modify services, pricing, availability, offers, or website content when necessary. Intellectual property, including website text, images, logos, graphics, and other content, may not be copied, reproduced, or used without permission.

3. Privacy Policy

Lotus Mom & Baby Care respects your privacy and is committed to protecting the information you share with us.
When you contact us, request information, or book a service, we may collect information such as your name, phone number, email address, service requirements, appointment details, location, and other information necessary to respond to your enquiry or provide the requested service.

We use this information primarily to communicate with you, schedule and deliver services, respond to enquiries, process bookings or payments where applicable, provide customer support, and improve our services and website.

We may communicate with customers through phone calls, WhatsApp, email, SMS, or other communication channels using the contact information provided by the customer.

We do not intentionally collect more personal information than reasonably necessary for operating our services. Information may be shared with service providers, technology providers, payment processors, or other trusted partners where necessary to operate the business, process transactions, provide services, or comply with applicable legal requirements.

Our website may use cookies or similar technologies to improve website functionality, understand website usage, and enhance the user experience. Third-party services used by the website may have their own privacy policies and terms.

We take reasonable measures to protect personal information from unauthorized access, misuse, alteration, or disclosure. However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Customers may contact us to request information about their personal data, correct inaccurate information, or raise privacy-related concerns, subject to applicable law and reasonable verification requirements.

We may update this Privacy Policy, Refund Policy, or Terms & Conditions from time to time. Any updated version will be published on this website with the revised effective date.

Contact Us

Lotus Mom & Baby Care
Bengaluru, Karnataka, India
Phone: +91 9916157948
Email: Lotusmomm@gmail.com
Website: www.lotusmomandbabycare.com

If you have questions regarding bookings, cancellations, refunds, terms, or privacy, please contact us before using or booking our services.